The Express Service Effect

Understand Your Buyer > How to Engage > The Express Service Effect


What is it?

The Express Service Effect is all about offering your buyers the convenience of paying more to have a quicker delivery.


Why does it work?

It works because most buyers are impatient and want results. Whilst we know we have to wait for things, we also know that often we can pay more money and thus have to wait less.


How can you use it?

Depending on your offering, think about how you could create an express or priority version of your offering. Take inspiration from theme park “Fast Track” passes and EasyJet’s Speedy Boarding and consider what matters to your buyer and what you could do differently to speed up their experience.


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