The Zeigarnik Effect


Understand Your Buyer > How People Work > The Zeigarnik Effect

What is it?

If you’ve ever had a song stay in your head for the day and weren’t sure why then you have experienced the Zeigarnik Effect. We are more likely to remember uncompleted or interrupted tasks better than completed tasks. You only heard part of that song which means it’s “incomplete” and thus it stays in mind (and you have an urge to hear the song in full).

Why does it work?

It works because our minds are literally “wired” to recall incomplete things. This also explains how waiters and waitresses can recall the orders for the tables they are serving, but once the party leave they forget much of what was ordered.


How can you use it?

The Zeigarnik effect can be used to help create intrigue and engagement in clients – much like using information gaps.

How could you allude to your product or service and present some of the information pertaining to your offering? Could you stagger the information you present to create desire and intrigue over time?

How could you also think about..


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